Webhooks - SocialAPI.AI

SocialAPI.ai webhooks deliver real-time social media events (new comments, direct messages, and mentions) across every connected network through one signed, retried webhook stream, so you do not poll each platform separately. Instead of polling the API, register a webhook endpoint and SocialAPI will POST a signed payload to your server whenever a new comment, DM, review, or mention arrives, or whenever one of your posts changes lifecycle state (scheduled, published, deleted, etc.).

Register an endpoint

Endpoints can be registered in the dashboard under Webhooks → Add Endpoint, or via the API:

curl -X POST https://api.social-api.ai/v1/webhooks \
  -H "Authorization: Bearer $SOCAPI_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "url": "https://app.example.com/webhooks/socapi",
    "events": ["comment.received", "dm.received", "review.received"]
  }'

Response (HTTP 201):

{
  "id": "wh_01HZ9X3Q4R5M6N7P8V2K0W1J",
  "url": "https://app.example.com/webhooks/socapi",
  "events": ["comment.received", "dm.received", "review.received"],
  "secret": "a3f8c2e1b9d4f7a6c5e0b3d2f1a8e7c4b9d6f3a2e5c8b1d4f7a0e3c6b9d2f5a8",
  "message": "Store the secret securely. It will not be shown again."
}

The secret is returned once. Store it immediately in your environment. It cannot be retrieved again. You use it to verify incoming signatures.

Endpoint URLs must use HTTPS. HTTP URLs are rejected with 400.

The events array is required. Sending an empty array or omitting it returns 400 field_invalid.

When you create an endpoint, SocialAPI sends a verification ping to your URL. Your server must respond with a 2xx status code or the endpoint will not be saved. Make sure your server is running and reachable before registering.

Event types

Events are grouped into three categories: inbox (incoming interactions), posts (post lifecycle transitions), and accounts (connection state).

Event	Category	When it fires
`comment.received`	inbox	A new comment arrives on any connected account
`dm.received`	inbox	A new direct message arrives (may include `metadata.referral` if the DM originated from an ad)
`dm.sent`	inbox	Your account sent a direct message (echo confirmation from Meta)
`dm.referral`	inbox	A user clicked an ad or referral link without sending a message. The interaction has empty content and includes `metadata.referral`
`dm.postback`	inbox	A user tapped a button or quick reply in a DM
`review.received`	inbox	A new review arrives (Google Business Profile)
`mention.received`	inbox	Your account is mentioned on a supported platform
`dm.status.sent`	inbox	A direct message you sent was accepted by the platform
`dm.status.delivered`	inbox	A direct message you sent was delivered to the recipient
`dm.status.read`	inbox	A direct message you sent was read by the recipient
`dm.status.failed`	inbox	A direct message you sent failed to deliver
`post.scheduled`	posts	A post was created with a future `scheduled_at` and entered the `scheduled` state
`post.published`	posts	A post finished publishing successfully on all targets
`post.partial`	posts	A post published on some targets but failed on others
`post.failed`	posts	A post failed to publish on all targets
`post.updated`	posts	A draft, scheduled, or failed post was edited
`post.deleted`	posts	A post was deleted. The payload includes `was_status` so you know what state the post was in before removal
`post.unpublished`	posts	A published post was removed from one or more platforms (the post row stays unless every target is unpublished)
`post.retried`	posts	A failed or partial post is being retried. A subsequent `post.published`, `post.partial`, or `post.failed` event fires once the retry completes
`account.connected`	accounts	A social account finished connecting. Payload includes username, display name, profile picture, bio, and a public profile link
`account.disconnected`	accounts	A connected account was revoked by the user on the platform side (Meta deauthorize webhook, TikTok deauthorize webhook), or flagged for reconnection because all of its pages were removed or its access was revoked. When the payload includes `reconnect_required: true`, the account still exists but needs to be reconnected
`page.removed`	accounts	A page on a multi-page account (for example a Facebook Page) was detected as removed during a periodic refresh and was deactivated. Other pages on the same account are unaffected

You can subscribe to any combination. Fetch the authoritative list with GET /v1/webhooks/events and subscribe to everything by passing the full set.

The authoritative list of event types is available at GET /v1/webhooks/events. It returns each event’s description and category, so dashboard UIs and integrations can render the catalog without hard-coding it.

Post lifecycle payloads

Each post lifecycle event carries a small payload with the post_id and event-specific fields.

{
  "event": "post.scheduled",
  "data": {
    "post_id": "post_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "status": "scheduled",
    "scheduled_at": "2026-06-01T14:00:00Z",
    "targets": [
      { "account_id": "acc_01HZ9X3Q4R5M6N7P8V2K0W1J", "platform": "instagram" },
      { "account_id": "acc_02HZ9X3Q4R5M6N7P8V2K0W1J", "platform": "facebook" }
    ]
  }
}

{
  "event": "post.updated",
  "data": {
    "post_id": "post_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "status": "scheduled",
    "changed_fields": ["text", "scheduled_at"]
  }
}

{
  "event": "post.deleted",
  "data": {
    "post_id": "post_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "was_status": "published"
  }
}

{
  "event": "post.unpublished",
  "data": {
    "post_id": "post_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "account_id": "acc_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "unpublished_count": 1
  }
}

When account_id is null on a post.unpublished event, the post was unpublished from every target.

{
  "event": "post.retried",
  "data": {
    "post_id": "post_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "retried_count": 2
  }
}

post.published, post.partial, and post.failed share a { post_id, status, results } payload, where results is the same per-target outcome array returned by POST /v1/posts.

`account.connected` payload

Fires once per connected account after a successful OAuth exchange or direct connection. Use this to render the connected profile in your UI or kick off post-connect work.

{
  "event": "account.connected",
  "data": {
    "account_id": "acc_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "brand_id": "br_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "platform": "instagram",
    "platform_user_id": "17841405793187218",
    "username": "acmecorp",
    "display_name": "ACME Corp",
    "profile_picture_url": "https://scontent.cdninstagram.com/...",
    "bio": "Official ACME account",
    "profile_url": "https://www.instagram.com/acmecorp/",
    "user_email": "owner@acme.com",
    "connected_at": "2026-05-25T14:30:00Z"
  }
}

profile_url is built per platform from username (Instagram, Threads, TikTok, X) or platform_user_id (Facebook, LinkedIn, YouTube, Google Business Profile). It is empty when neither is available.

`page.removed` payload

Fires when a single page on a multi-page account (for example a Facebook Page) is detected as removed during a periodic refresh. The page is deactivated and stops appearing in page listings. Other pages on the same account stay active.

{
  "event": "page.removed",
  "data": {
    "account_id": "acc_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "platform_page_id": "102938475610293",
    "name": "ACME Storefront",
    "platform": "facebook",
    "reason": "page_not_found"
  }
}

`account.disconnected` payload

Fires in two cases. A platform-side revocation (the user removes the app) carries no reconnect_required flag and the account is deleted. A reconnection prompt carries reconnect_required: true: the account row still exists but its status is set so that calls signal it needs reconnecting. The reason is all_pages_removed (the last remaining page was removed) or access_revoked (the account token or permissions were revoked, which fails every page at once).

{
  "event": "account.disconnected",
  "data": {
    "account_id": "acc_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "platform": "facebook",
    "reason": "all_pages_removed",
    "reconnect_required": true
  }
}

Payload format

Every webhook POST has a JSON body with an event field and a data field containing the full interaction object:

{
  "event": "comment.received",
  "data": {
    "id": "sapi_cmt_aW5zdGFncmFtOjE3ODQxNDA1",
    "type": "comment",
    "platform": "instagram",
    "account_id": "acc_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "author": {
      "id": "10215054824",
      "name": "Jane Smith",
      "avatar_url": "https://example.com/avatar.jpg"
    },
    "content": {
      "text": "Love this product!",
      "media": []
    },
    "received_at": "2026-03-01T14:30:00Z",
    "metadata": {}
  }
}

The data object is the same Interaction shape returned by GET /accounts/{id}/comments (and the equivalent DM, review, and mention endpoints). The id field is a stable SocialAPI interaction ID - see Interaction IDs.

Referral metadata

When a DM originates from an ad click (Instagram CTD or Facebook CTM ads), the interaction includes referral context in metadata.referral:

{
  "event": "dm.received",
  "data": {
    "id": "sapi_dm_aW5zdGFncmFtOm1pZC5yZWYx",
    "type": "dm",
    "platform": "instagram",
    "account_id": "acc_01HZ9X3Q4R5M6N7P8V2K0W1J",
    "author": { "id": "17846744073097661" },
    "content": { "text": "I saw your ad!" },
    "received_at": "2026-03-01T14:30:00Z",
    "metadata": {
      "referral": {
        "ad_id": "120210572164750432",
        "source": "ADS",
        "type": "OPEN_THREAD",
        "ads_context_data": {
          "ad_title": "Spring Sale 25% Off",
          "photo_url": "https://scontent.xx.fbcdn.net/..."
        }
      }
    }
  }
}

Only non-empty referral fields are included. dm.referral events (standalone ad clicks without a message) have empty content.text and always include metadata.referral.

Request headers

Every webhook request includes:

Header	Value
`Content-Type`	`application/json`
`X-SocialAPI-Signature`	`sha256=<hmac-sha256-hex>`
`X-SocialAPI-Event`	The event type, e.g. `comment.received`

Verifying signatures

Always verify the X-SocialAPI-Signature header before processing a webhook. This confirms the payload came from SocialAPI and was not tampered with. The signature is HMAC-SHA256 of the raw request body, using your endpoint secret as the key, prefixed with sha256=.

Node.js
Python
Go

import crypto from "crypto";

function verifySignature(secret, rawBody, signatureHeader) {
  const expected = "sha256=" + crypto
    .createHmac("sha256", secret)
    .update(rawBody)
    .digest("hex");
  return crypto.timingSafeEqual(
    Buffer.from(expected),
    Buffer.from(signatureHeader)
  );
}

// Express example
app.post("/webhooks/socapi", express.raw({ type: "application/json" }), (req, res) => {
  const sig = req.headers["x-socialapi-signature"];
  if (!verifySignature(process.env.SOCAPI_WEBHOOK_SECRET, req.body, sig)) {
    return res.status(401).send("Invalid signature");
  }
  const event = JSON.parse(req.body);
  // handle event.event and event.data
  res.sendStatus(200);
});

import hmac
import hashlib

def verify_signature(secret: str, raw_body: bytes, signature_header: str) -> bool:
    expected = "sha256=" + hmac.new(
        secret.encode(), raw_body, hashlib.sha256
    ).hexdigest()
    return hmac.compare_digest(expected, signature_header)

# Flask example
@app.route("/webhooks/socapi", methods=["POST"])
def webhook():
    sig = request.headers.get("X-SocialAPI-Signature", "")
    if not verify_signature(os.environ["SOCAPI_WEBHOOK_SECRET"], request.data, sig):
        abort(401)
    event = request.json
    # handle event["event"] and event["data"]
    return "", 200

func verifySignature(secret string, body []byte, sigHeader string) bool {
    mac := hmac.New(sha256.New, []byte(secret))
    mac.Write(body)
    expected := "sha256=" + hex.EncodeToString(mac.Sum(nil))
    return hmac.Equal([]byte(expected), []byte(sigHeader))
}

Use a constant-time comparison (timingSafeEqual / compare_digest / hmac.Equal) to prevent timing attacks. A simple string equality check is not safe.

Responding to webhooks

Your endpoint must return an HTTP 2xx status within 10 seconds. The webhook HTTP client enforces a 10-second timeout per delivery attempt. Any non-2xx response or a timeout is treated as a delivery failure. Return 200 immediately and process the event asynchronously if your handler does heavier work.

Retry behavior

Failed deliveries are automatically retried up to 5 attempts with exponential backoff:

Attempt	Delay
1	Immediate
2	~30 seconds
3	~5 minutes
4	~30 minutes
5	~3 hours

After 5 failed attempts, the delivery is marked failed and no further retries occur.

Managing endpoints

List endpoints

curl https://api.social-api.ai/v1/webhooks \
  -H "Authorization: Bearer $SOCAPI_KEY"

Get endpoint details

Retrieve a single endpoint with delivery statistics (delivered/failed counts for the last 24 hours and 7 days). The secret is shown as a hint (last 4 characters only).

curl https://api.social-api.ai/v1/webhooks/{id} \
  -H "Authorization: Bearer $SOCAPI_KEY"

Update an endpoint

Change the URL, subscribed events, or toggle delivery on/off. All fields are optional; provide at least one.

curl -X PATCH https://api.social-api.ai/v1/webhooks/{id} \
  -H "Authorization: Bearer $SOCAPI_KEY" \
  -H "Content-Type: application/json" \
  -d '{"is_active": false}'

Delete an endpoint

curl -X DELETE https://api.social-api.ai/v1/webhooks/{id} \
  -H "Authorization: Bearer $SOCAPI_KEY"

Deleting an endpoint stops all future deliveries immediately. In-flight jobs already queued may still attempt delivery once.

Delivery monitoring

Every webhook delivery is recorded with its status, HTTP response code, and duration. You can inspect delivery history, view individual attempts, send test payloads, and retry failed deliveries.

Endpoint	Description
`GET /v1/webhooks/{id}/deliveries`	List deliveries (filterable by `status` and `event_type`, cursor-paginated)
`GET /v1/webhooks/{id}/deliveries/{did}`	Full delivery detail including payload and all retry attempts
`POST /v1/webhooks/{id}/deliveries/{did}/retry`	Re-enqueue a failed delivery
`POST /v1/webhooks/{id}/test`	Send a test payload to verify your endpoint is working

See the API Reference for full request and response schemas.

Security best practices

Always verify signatures - never trust a webhook payload without checking X-SocialAPI-Signature
Store your secret in an environment variable - never hardcode it or commit it to source control
Use HTTPS - HTTP endpoints are rejected at registration time
Respond quickly - return 200 before doing heavy processing to avoid timeouts and spurious retries
Make handlers idempotent - retries mean the same event may arrive more than once; use the interaction id to deduplicate

​Register an endpoint

​Event types

​Post lifecycle payloads

​account.connected payload

​page.removed payload

​account.disconnected payload

​Payload format

​Referral metadata

​Request headers

​Verifying signatures

​Responding to webhooks

​Retry behavior

​Managing endpoints

​List endpoints

​Get endpoint details

​Update an endpoint

​Delete an endpoint

​Delivery monitoring

​Security best practices

Register an endpoint

Event types

Post lifecycle payloads

`account.connected` payload

`page.removed` payload

`account.disconnected` payload

Payload format

Referral metadata

Request headers

Verifying signatures

Responding to webhooks

Retry behavior

Managing endpoints

List endpoints

Get endpoint details

Update an endpoint

Delete an endpoint

Delivery monitoring

Security best practices