Platform Support

Capability matrix

Platform	Posts	Comments	Reply	Hide	Like	Delete	Private Reply	DMs	Reviews	Mentions	Publishing
Instagram	yes	yes	yes	yes	-	yes	yes	yes	-	yes	yes
Facebook	yes	yes	yes	yes	yes	yes	yes	yes	-	yes	yes
Threads	yes	yes	yes	Conditional	-	Conditional	-	-	-	-	yes
TikTok	yes	-	-	-	-	-	-	-	-	-	yes
YouTube	yes	yes	yes	yes	-	yes	-	-	-	-	yes
X / Twitter	yes	yes	yes	yes	-	Conditional	-	yes	-	yes	yes
LinkedIn Personal	yes	-	-	-	-	-	-	-	-	-	yes
LinkedIn Organization	Soon	Soon	Soon	-	Soon	Soon	-	-	-	-	-
Google	yes	-	-	-	-	-	-	-	yes	-	yes
WhatsApp	-	-	-	-	-	-	-	yes	-	-	-
Telegram	-	-	-	-	-	-	-	yes	-	-	-
Trustpilot	-	-	-	-	-	-	-	-	Soon	-	-
Pinterest	yes	-	-	-	-	-	-	-	-	-	yes

Legend: yes = supported · Conditional = supported under specific conditions (e.g., on own replies only) · Soon = coming soon · - = not supported by platform All platforms and capabilities are available on every plan, including the Free tier. Plans differ only by resource limits (brands, posts, interactions, storage).

Comment moderation

Each comment returned from the inbox includes a capabilities object indicating which actions are available for that platform:

{
  "capabilities": {
    "can_reply": true,
    "can_delete": true,
    "can_hide": true,
    "can_like": false,
    "can_private_reply": true
  }
}

Use these flags to conditionally render UI controls or decide which actions to attempt.

Media library

All plans support media uploads for post publishing. Uploaded media is stored in your personal media library and can be reused across posts.

Plan	Storage limit
Free	100 MB
Starter+	Unlimited

Manage your media library via the /v1/media endpoints: list, delete, and check storage usage. See the API Reference for details.

Unsupported operations

When you call an endpoint for a capability a platform does not support, SocialAPI.AI returns 501:

{
  "error": {
    "code": "resource.not_supported",
    "message": "platform does not support this operation"
  }
}

Your code should handle 501 gracefully. It’s not an error in your integration, just a platform limitation.

Getting Started

Core Concepts

Capability matrix

Comment moderation

Media library

Unsupported operations

​Capability matrix

​Comment moderation

​Media library

​Unsupported operations

Capability matrix

Comment moderation

Media library

Unsupported operations