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SocialAPI.AI uses a connector pattern — each platform implements the same interface. If a platform doesn’t support a feature, the API returns 501 with code: "not_supported". Your code doesn’t need to branch per platform; just handle the 501.

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Feature matrix

PlatformAuthCommentsDMsReviewsMentionsPrivate reply
InstagramOAuth 2.0✅✅——✅
FacebookOAuth 2.0SoonSoon———
Google ReviewsOAuth 2.0——Soon——
TikTokOAuth 2.0Soon————
YouTubeOAuth 2.0Soon————
X / TwitterOAuth 2.0SoonSoon—Soon—
LinkedInOAuth 2.0Soon——Soon—
TrustpilotAPI Key——Soon——
Legend: ✅ Available · Soon = In development · — = Not supported by platform

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What “not supported” means

When a platform doesn’t support a feature (e.g. Instagram has no reviews), calling that endpoint returns: 
{
  "error": "operation not supported for this platform",
  "code": "not_supported"
}
This is expected behavior, not a bug. Design your app to handle 501 gracefully.

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Auth types

TypeHow it works
oauth2POST /accounts/connect returns an auth_url to redirect your user to. After authorization, call POST /oauth/exchange with the code.
apikeyPass the platform API key in metadata in POST /accounts/connect. Returns account ID immediately.

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Private replies

On Instagram, posting a reply with "private": true sends a DM to the commenter instead of a public reply. This is the platform’s native “Send Private Reply” feature. The private field is silently ignored on platforms that don’t support it.